Technology of a regional Guthrie test service.

Screening for Phenylketonuria

Newborn screening for phenylketonuria (PKU) started with Robert Guthrie (1916–1995) who developed the bacterial inhibition test for the semiquantitative analysis of phenylalanine, which was the first test suitable for high throughput analysis. In addition, he introduced the ‘Guthrie filter card’ as a transport medium for dried blood which is still used today. Realizing the potential of his appr...

Impact of Customer Service Practices on Customer Satisfaction and Retention

In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...

Planning for Future Urban Services in the Smart City Era: Integrating E-services in Urban Planning Process

Information and communication technology (ICT) has transformed how we live our lives and the way we interact in different contexts. Benefits of ICT and its upcoming efficiencies (i.e. energy efficiency) are becoming the heart of many public services’ reforms which have influenced the time, distance and space concepts. At present, not only there is a lack of clarity about what high-quality ICTba...

Assessment of Use of Selected Information Communication Technologies (ICTs) for Extension Service Delivery: Implication for Agricultural Development in Nigeria

The study was carried out to assess the implication of the use of selected Information and Communication Technologies (ICTs) for extension service delivery in Nigeria. The simple random technique was used to select fifty percent of the total extension agents which equivalent to forty-two respondents as sample size for the study. Frequency counts, percentages, mean and standard deviation were us...

Analyzing the Impact of Service Accessibility Enhancement on Urban Energy Efficiency Based on GIS Network Analysis